Refund policy

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We want you to be fully satisfied with your purchase.

 

1. Returns

 

• You may return items within 7–14 days of delivery
• Items must be unused, unwashed, and in original packaging 

2. Non-Returnable Items

• Used or damaged items (not due to our error)
• Final sale items

3. Refund Process

• Once we receive and inspect your return, we will notify you
• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

4. Exchanges

We only replace items if:

• They are defective
• Incorrect item received

5. Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

6. Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours with proof (photo/video).

📧 contactloftoro@gmail.com